Technical Service–
We're Here to Help.
Monday through Thursday:
10:30–13:00 and 13:30–17:00
Friday:
10:00–14:00
Quality products deserve proper care. There’s a reason why manufacturers recommend regular service intervals: They help maintain performance, safety and riding enjoyment. But don’t worry, we’ll take care of it for you.
We provide maintenance and tuning for all SRAM Group products. We’ve been an official RockShox Service Center since 1993. Your Zipp wheels are in good hands with us, too. Our team brings a combined 110 years of professional experience to the workshop!
We carry out around 1,000 services for our customers every year. Get back on your bike quickly: We respond within 48 hours, and depending on parts availability, the service itself is often completed within that time.
Head straight to our Service Center and submit your request online:
We handle warranty claims for dealers across all our product categories. The only exceptions are brands within the SRAM Group (SRAM, RockShox, Zipp, Truvativ, Avid), for which SRAM handles dealer warranty claims directly. If you are a dealer in Bulgaria or Romania, you can submit warranty claims for SRAM Group products directly to Sport Import. Our service center will guide you through the process..
We also provide professional and fast maintenance and paid repairs for dealers covering:
- RockShox suspension forks, rear shocks and seatposts
- Avid / SRAM disc brakes
- Zipp wheels (rebuilding, freehub and hub bearing replacement)
- WTB wheels (rim and spoke replacement, hub servicing and bearing replacement; excluding OEM hubs)
Download and complete the service / warranty request form.
Prepare your shipment. Along with the securely packaged product, please include:
- Completed service / warranty request form
- Copy of the proof of purchase for warranty claims
- Send your package to the following address, with shipping prepaid. No prior notification is required.
Send your package to the following address, with shipping prepaid. No prior notification is required.
Sport Import Service Center
Industriestraße 39
26188 Edewecht
Germany
We’ll keep you updated by email from the moment your shipment arrives until it’s shipped back to you. If we have any questions, we’ll get in touch.
Where is your brand?Get in touch with our managing directors confidentially.
Get in touch with our managing directors confidentially.
Looking for a distributor to grow your brand in the European bicycle market? Tell us where your brand stands today. Your inquiry goes directly to our managing directors and will be treated confidentially.
E-Mail:
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